Cancellation Policy

 

A. Right of Withdrawal for Consumers for Distance Contracts/Contracts concluded in the Online Shop

Consumers - i.e. any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity - can revoke their contractual declaration in the case of paid contracts under the following conditions:

In the case of a contract for one or more goods that can be sent by parcel post, which reach the consumer in a single delivery, which are delivered separately or which are delivered to the consumer in several partial shipments or pieces:

 

Cancellation Policy

 

Rights of Withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. Excluded from the right of withdrawal are original works that have already been sent, commissioned works and participation in workshops. Further information on this can be found in the shipping information.

The withdrawal period is fourteen days from the day on which the customer or a third party named by the customer, who is not the carrier, has taken possession of the last goods.

To exercise your right of withdrawal, you must send an e-mail to info@paintofharmony.com by means of a clear declaration of your decision to withdraw from this contract. The attached model withdrawal form can be used for this purpose, although this is not mandatory.

In order to comply with the withdrawal period, it is sufficient that the notification of the exercise of the right of withdrawal is sent before the expiry of the withdrawal period.

 

Consequences of Withdrawal

If the contract is revoked, all payments received, including delivery costs (with the exception of additional costs resulting from the fact that a type of delivery other than the cheapest standard delivery offered was chosen), will be refunded immediately and at the latest within fourteen days from the day on which the notification of revocation of this contract was received. The same payment method chosen for the original transaction will be used for this repayment. Unless expressly agreed otherwise with the customer, no fees will be charged for this repayment.

Repayment may be refused until the goods have been received back or until proof of return has been provided.

The goods must be returned or handed over immediately and in any case within fourteen days at the latest from the day on which the revocation of this contract comes into effect. The deadline is met if you send back the goods before the period of fourteen days has expired.

The customer shall bear the direct costs of returning the goods.

The customer shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

 

Exclusion of the Right of Withdrawal

There is no right of withdrawal for contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. The same applies to original works that are already being shipped and to participation in workshops.

 

B. Sample Withdrawal Form

SAMPLE WITHDRAWAL FORM

(If the contract is to be revoked, please fill out this form and send it to the following e-mail address: info@paintofharmony.de[mailto:info@paintofharmony.de]
 

- To 

- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
 

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only for notification on paper)

- Date(s)

_______________
(*) Delete as appropriate.